Cancellation and Rescheduling Policy

At DRS Clinic, we understand that unforeseen circumstances may require our patients to cancel or reschedule their appointments. To ensure efficient operations and fair treatment for all patients, we have established the following cancellation and rescheduling policy:

Notice Period: Patients are required to give a minimum of 2 working days’ notice if they need to cancel or reschedule their appointment.

Deposit Policy:
If a patient cancels or reschedules with the required notice and we can fill the appointment slot with another patient for a treatment of equal value, the deposit will be credited to the patient’s account for future use.

If we are unable to fill the appointment slot, the deposit will be retained by the clinic. However, it will remain valid for up to 6 months for the patient to reschedule their appointment.

No-Show Policy: In cases where a patient fails to attend their appointment without prior notice, the deposit will be retained by the clinic.

Repeated Cancellations: Patients who cancel or fail to attend their appointment more than twice within a calendar year may be kindly asked to seek their care elsewhere. This is to ensure that we can provide reliable service to all our patients.

Exceptional Circumstances: We recognise that exceptional circumstances may arise. Patients with a history of reliability who encounter such circumstances will have their situation referred to our Clinic Manager.

We appreciate your understanding and cooperation with this policy. It helps us manage our schedule effectively and ensures that we can continue to provide high-quality care to all our patients.